Terms of Use Agreement

Unbiased Insight, Inc. d/b/a Shrtlst · Last Modified: September 30, 2026

Welcome to Shrtlst, the online and mobile service of Unbiased Insight, Inc. (“Shrtlst,” “we,” or “us”). This page explains the terms by which you may use our online and/or mobile services, products, web site, mobile application, and software provided on or in connection with our service (collectively the “Services”). By accessing or using the Services, you signify that you have read, understood, and agree to be bound by this Terms of Use Agreement (“Agreement”) and to the collection and use of your information as set forth in our Privacy Policy at https://shrtlst.com/privacy whether or not you are a registered user of our Service.

This Agreement is currently published in English only. If Shrtlst makes this Agreement available in additional languages in the future, the English language version shall remain the original, governing instrument. In the event of any conflict between the English version and any translation, the English version shall govern and control.

Shrtlst reserves the right to make unilateral modifications to these terms and may provide notice of these changes as described below. This Agreement applies to all visitors, users (including, without limitation, Members, as defined below), and others who access the Services (“Users”).

Please read this agreement carefully to ensure that you understand each provision. This agreement contains a mandatory individual arbitration and class action/jury trial waiver provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions.

1. Use of Our Service

The Services allow Users to browse and search for leisure experiences, including, but not limited to, restaurants and bars, activities, concerts, special events, and lodging options in select destinations (“Leisure Experiences”). Leisure Experiences and related content — including city guides, packing capsules, hotel recommendations, and partner perks — are curated by Shrtlst’s editorial team and industry experts, drawing on professional expertise and firsthand knowledge to provide Members with high-quality, relevant recommendations and travel planning resources.

The Services also provide Members with access to two categories of third-party services: (i) hotel and accommodation bookings facilitated through third-party booking platforms (“Third-Party Booking Providers”); and (ii) exclusive offers, credits, discounts, and access provided by Shrtlst’s network of lifestyle, travel, dining, wellness, fitness, fashion, and experience brands (“Member Benefit Partners,” and together with Third-Party Booking Providers, “Service Providers”). When you access or use any service offered by a Service Provider, you are entering into a relationship governed by that Service Provider’s own terms and conditions, not with Shrtlst itself.

The Services also allow Members to save Leisure Experiences for future reference, build and manage travel itineraries, and access curated content and partner benefits as provided under their applicable membership tier. Depending on their membership tier, Members may also access personalized trip planning services, VIP event reservation access, and member support by chat, email, and text message, as specified at enrollment.

A. Service Eligibility

You may use the Services only if you can form a binding contract with Shrtlst, and only in compliance with this Agreement and all applicable local, state, national, and international laws, rules and regulations. The Services are intended for adults and are only available to Users who are 18 years of age or older. Any use or access to the Services by anyone under the age of 18 is strictly prohibited and in violation of this Agreement. By using the Services, you represent and warrant that you are at least 18 years of age. Because the Services facilitate access to leisure experiences that may include hotels, restaurants, bars, nightlife, and other venues that restrict access to minors, Shrtlst cannot guarantee the suitability of any Service Provider’s services for any User, and Users are solely responsible for complying with all applicable age requirements imposed by Service Providers. The Services are not available to any Users previously removed from the Services by Shrtlst.

B. The Services

Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use the Services as permitted by the features of the Services solely for your personal, non-commercial use. Shrtlst reserves all rights not expressly granted herein in the Services and Shrtlst Content (as defined below). Shrtlst may terminate this license at any time for any reason or no reason. To the extent Shrtlst provides or integrates with downloadable browser extensions, apps, or third-party service providers (including hotel booking engines or other reservation platforms embedded within or connected to the Services), you hereby authorize Shrtlst and its authorized service providers to access and process information from third-party sites during your sessions solely to the extent necessary to provide you with those features of the Services.

C. Accounts with Shrtlst

Your Shrtlst account is a personal, individual account issued solely to you as an individual person. Accounts may not be opened, held, or used on behalf of any company, organization, or other entity. You may not share, sell, transfer, or otherwise make your account credentials (including your username, password, or any other access method) available to any other person — each person wishing to access the Services must create their own account. If Shrtlst detects or reasonably suspects that an account is being accessed by more than one individual or that credentials are being shared, Shrtlst reserves the right, in its sole discretion, to immediately suspend or permanently terminate the account without notice and without refund of any fees paid. You must provide accurate and complete information when creating your account, keep your password secure, and notify Shrtlst immediately of any breach of security or unauthorized use. Shrtlst will not be liable for any losses caused by unauthorized use of your account. By connecting to Shrtlst using a third-party login service (such as Google), you give us permission to access and use your information from that service as permitted by that service, and to store credentials for that service.

You may control your User profile and how you interact with the Services by changing the settings in your account profile/settings pages. By providing Shrtlst your email address, you consent to our using it to send you the following categories of communications: (i) transactional emails, including booking confirmations, receipts, cancellation notices, and account security alerts; (ii) service notices, including updates to this Agreement, Privacy Policy, or other platform policies. These communications are necessary for the operation of the Services and cannot be opted out of. We may also use your email address to send you marketing communications, such as promotional offers, new features, and partner benefits. If you do not want to receive marketing emails, you may opt out or change your preferences in your account profile/settings pages or by following the unsubscribe instructions in any marketing email. Opting out of marketing emails will not affect your receipt of transactional or service communications.

By providing Shrtlst your mobile phone number, you consent to receive text messages from Shrtlst related to your account, membership, bookings, and Trip Planning Services, which may be sent using automated technology. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or reply HELP for assistance. Opting out of text messages will not affect your membership; Shrtlst will continue to communicate with you by email or chat.

Shrtlst may also offer marketing text messages, such as promotional offers, new features, and partner benefits. You will receive marketing text messages only if you separately and expressly opt in to them. Consent to marketing text messages is not a condition of membership or of any purchase. You may opt out of marketing text messages at any time by replying STOP, without affecting your receipt of account and service text messages where permitted.

If you use the App and allow notifications, Shrtlst may send you push notifications related to your account, membership, bookings, Trip Planning Services, and member support, such as booking updates and replies from our team. Shrtlst will send push notifications about promotions, events, or partner benefits only if you have separately opted in to receive them in the App. You can turn off push notifications at any time through your device settings, and you can opt out of promotional push notifications through the App’s notification settings. Turning off push notifications does not affect your membership; Shrtlst will continue to send important account and service notices by email.

D. Service Rules

You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Services in any medium, including without limitation by any automated or non-automated “scraping”; (ii) using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services in a manner that sends more request messages to Shrtlst servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser (except that Shrtlst grants the operators of public search engines revocable permission to use spiders to copy materials from our websites for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Services; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Services; (vii) collecting or harvesting any personally identifiable information, including account names, from the Services; (viii) using the Services for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the Services; (xi) accessing any content on the Services through any technology or means other than those provided or authorized by the Services; (xii) bypassing the measures we may use to prevent or restrict access to the Services, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein; (xiii) using the Services or any Shrtlst Content to train, develop, or improve any artificial intelligence or machine learning model, or to create any dataset; (xiv) compiling, extracting, or aggregating Shrtlst Content, including city guides, hotel recommendations, itineraries, partner perks, or member rates, to create or supplement any directory, database, guide, or competing product or service; or (xv) sharing, publishing, or distributing member-only content, including itineraries and Trip Planning materials prepared for you, with anyone who is not a Member, except with travel companions on your trip.

We may, without prior notice, change the Services; stop providing the Services or features of the Services, to you or to Users generally; or create usage limits for the Services. We may permanently or temporarily terminate or suspend your access to the Services without notice and liability for any reason, including if in our sole determination you violate any provision of this Agreement, or for no reason. Upon termination for any reason or no reason, you continue to be bound by this Agreement.

You are solely responsible for your interactions with other Users. We reserve the right, but have no obligation, to monitor disputes between you and other Users. Shrtlst shall have no liability for your interactions with other Users, or for any User’s action or inaction.

E. Mobile Application

Shrtlst offers a mobile application for iOS and Android devices (the “App”), which is part of the Services and subject to this Agreement. The App is licensed, not sold. Subject to this Agreement, Shrtlst grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on devices you own or control, solely for your personal, non-commercial use. Shrtlst may release updates to the App, which may be required to continue using it, and some updates may install automatically depending on your device settings. You are responsible for any data or carrier charges incurred in using the App.

App Stores. You may obtain the App from the Apple App Store or Google Play (each, an “App Store”). Your use of the App must also comply with the applicable App Store’s terms of service. This Agreement is between you and Shrtlst, not the App Store provider.

Additional Terms for Apple Devices. If you obtain the App from the Apple App Store, the following terms also apply:

(i) This Agreement is between you and Shrtlst only, not Apple Inc. (“Apple”). Shrtlst, not Apple, is solely responsible for the App and its content.

(ii) Your license to use the App is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.

(iii) Apple has no obligation to furnish any maintenance or support services for the App.

(iv) To the extent any warranty applies to the App, if the App fails to conform to it, you may notify Apple, and Apple will refund the purchase price, if any, for the App. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Shrtlst’s responsibility, subject to this Agreement.

(v) Shrtlst, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.

(vi) In the event of any third-party claim that the App or your possession and use of it infringes that third party’s intellectual property rights, Shrtlst, not Apple, is responsible for the investigation, defense, settlement, and discharge of the claim.

(vii) You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

(viii) Questions, complaints, or claims regarding the App may be directed to Unbiased Insight, Inc. d/b/a Shrtlst, 8488 Rozita Lee Ave, Ste 100, Las Vegas, Nevada 89113, or hello@shrtlst.com.

(ix) You must comply with applicable third-party terms, such as your wireless carrier’s terms, when using the App.

(x) Apple and its subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance, will have the right to enforce this Agreement against you as a third-party beneficiary.

2. Our Proprietary Rights

The Services and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music (“Shrtlst Content”), and all Intellectual Property Rights related thereto, are the exclusive property of Shrtlst and its licensors. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any Shrtlst Content. Use of Shrtlst Content for any purpose not expressly permitted by this Agreement is strictly prohibited.

Protection of Shrtlst Content. Shrtlst Content, including our curated city guides, hotel and venue selections, itineraries, and the selection, arrangement, and descriptions of that content, reflects substantial investment by Shrtlst and is protected by copyright and other laws. Any use of Shrtlst Content in violation of this Agreement, including through automated means or for any commercial or competitive purpose, is a material breach of this Agreement. If Shrtlst determines that you have violated this Section or Section 1.D, Shrtlst may immediately suspend or terminate your account without refund, block your access to the Services, and pursue all available remedies, including injunctive relief under Section 11 and recovery of damages and the costs of enforcement, including reasonable attorneys’ fees, to the extent permitted by law.

You may choose to or we may invite you to submit comments or ideas about the Services, including without limitation about how to improve the Services or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place Shrtlst under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, Shrtlst does not waive any rights to use similar or related ideas previously known to Shrtlst, or developed by its employees, or obtained from sources other than you.

3. Reservation Assistance; Limitations of Liability

The Services’ reservation search and booking tools are provided for Users to facilitate legitimate transactions with Third-Party Booking Providers. Separate terms and conditions will apply to any reservations that you make. You agree to the terms and conditions associated with each Third-Party Booking Provider and the underlying accommodation or service provider with whom you elect to deal, including but not limited to financial responsibility for and payment of all amounts when due and compliance with applicable cancellation policies, rules, and restrictions.

Facilitation Only; No Guarantee. Third-Party Booking Providers; Booking Chain Disclaimer. Shrtlst acts solely as a facilitator to assist Members in identifying and initiating hotel and accommodation bookings through third-party booking platforms. Those platforms may source inventory from multiple wholesale suppliers, sub-agents, or downstream vendors. Shrtlst does not own, operate, manage, or control any hotel, accommodation, or other lodging provider, and does not have visibility into, and makes no representations regarding, the identity of the ultimate accommodation provider or the specific terms of any intermediary relationship in the booking chain. All booking confirmations, cancellation policies, no-show policies, and stay conditions are governed solely by the applicable booking platform and the ultimate accommodation provider. Shrtlst is not a party to any booking contract and is not responsible for the performance, availability, quality, safety, accuracy, or legality of any accommodation or service booked through the Services.

Member Benefit Partners; Partner Availability. Certain membership benefits are provided through Shrtlst’s network of Member Benefit Partners, which may include travel, hospitality, dining, nightlife, wellness, fitness, fashion, beauty, and experience brands. Shrtlst does not own, operate, or control any Member Benefit Partner and makes no representations regarding the quality, availability, or terms of any partner’s offerings. Member Benefit Partners and the specific benefits, offers, credits, discounts, or access they provide are subject to change, modification, suspension, or discontinuation at any time and without prior notice, at the sole discretion of Shrtlst or the applicable partner. The removal or unavailability of any Member Benefit Partner or specific benefit does not entitle a Member to a refund, credit, or any other form of compensation. When you claim or use a benefit provided by a Member Benefit Partner, you are entering into a relationship governed by that partner’s own terms, conditions, and policies, which Shrtlst does not control and is not responsible for.

VIP Event Reservation Access. Where your membership tier includes VIP Event Reservation Access, you may request access to, or reservations for, select events, venues, and experiences through Shrtlst. Shrtlst may fulfill requests directly or through third-party partners. All access is subject to availability, capacity, and the terms of the applicable event organizer, venue, or partner. Shrtlst does not guarantee access to any particular event, seating, table, or experience, and submitting a request does not guarantee it will be fulfilled. Event reservations may be subject to minimum spends, deposits, cancellation fees, dress codes, age restrictions, or other conditions set by the organizer, venue, or partner, which are your responsibility. Shrtlst is not responsible for event cancellations, postponements, or changes, or for the conduct of any organizer, venue, partner, or other attendee.

Member Responsibility for Reservation Management. Where Shrtlst makes bookings on a Member’s behalf — whether directly through a Third-Party Booking Provider or through a third-party travel agent engaged by Shrtlst — the underlying reservation is held by and subject to the policies of the applicable accommodation or service provider. Shrtlst does not own or control any reservation and cannot guarantee the outcome of any modification, cancellation, or special request. If a Member wishes to modify or cancel a reservation, the Member may contact Shrtlst and Shrtlst will use reasonable efforts to communicate the request to the applicable provider or travel agent on the Member’s behalf. However, whether any modification or cancellation is permitted, and any associated fees, are determined solely by the applicable provider’s policies, which Shrtlst does not control. Members may also contact the applicable provider directly. Shrtlst assumes no liability for a provider’s refusal to modify or cancel a reservation, for any fees charged by a provider in connection with a cancellation or modification, or for any reservation forfeited due to the Member’s failure to act in accordance with the provider’s policies and deadlines.

Service Provider Disputes. Any complaints, claims, or disputes arising from a reservation or the use of any Service Provider’s services — including issues with quality, accuracy, availability, cancellation, or performance — are solely between you and the applicable Service Provider. Shrtlst may, at its sole discretion and without obligation, attempt to assist in resolving such disputes, but shall not be deemed a responsible or liable party. You agree to release Shrtlst from any and all liability in connection with such disputes.

You also agree that the Services shall only be used by you to make legitimate reservations for you or for another person for whom you are legally authorized to act. Any false, speculative, or fraudulent reservation or any reservation in anticipation of future demand is prohibited.

Commission and Compensation Disclosure. Shrtlst may receive compensation, including commissions, referral fees, or other remuneration, from Third-Party Booking Providers or Member Benefit Partners in connection with bookings or referrals made through the Services. Such compensation is paid by the applicable Service Provider and does not affect or increase the membership fees charged to Members. The receipt of such compensation does not create any obligation on the part of Shrtlst to favor any particular Service Provider, and all curated content and recommendations reflect Shrtlst’s independent editorial judgment.

Seller of Travel Notice. To the extent required by applicable law, Shrtlst operates in compliance with state seller of travel regulations. Where required, Shrtlst maintains applicable registrations and disclosures in accordance with state law, including the California Seller of Travel Act (Cal. Bus. & Prof. Code § 17550 et seq.) and the Florida Sellers of Travel Act (Fla. Stat. § 559.927). Registration as a seller of travel does not constitute approval by any state agency.

4. Trip Planning Services

Shrtlst offers personalized trip planning and itinerary curation delivered by Shrtlst’s team (“Trip Planning Services”). Trip Planning Services are included in Privé membership and are available to Jetsetter and Luminary members for a planning fee. The following terms apply to all Trip Planning Services unless a provision states that it applies only to a specific membership tier.

Recommendations Are Opinions, Not Guarantees. All itineraries, recommendations, suggestions, and travel plans provided through Trip Planning Services reflect the professional judgment and good-faith assessment of Shrtlst’s team based on information available at the time of planning. They constitute opinions and suggestions only and do not constitute warranties, guarantees, or representations of any kind regarding the quality, safety, availability, suitability, or performance of any recommended venue, activity, accommodation, or experience. Shrtlst makes no guarantee that any recommended experience will meet your expectations or be free from deficiencies.

No Liability for Third-Party Performance. Even where Shrtlst’s team has specifically recommended a venue, activity, accommodation, or experience as part of a personalized itinerary, the actual delivery of that service is the sole responsibility of the applicable third-party provider. A recommendation by Shrtlst does not make Shrtlst a party to your relationship with that provider, does not create any additional duty of care on the part of Shrtlst, and does not make Shrtlst responsible for that provider’s performance, conduct, cancellations, closures, or any other failure to deliver. Shrtlst shall have no liability for any dissatisfaction, loss, or harm arising from your use of a recommended service.

Physical Safety and Personal Responsibility. Members are solely responsible for assessing their own physical fitness, health conditions, mobility requirements, dietary needs, and personal suitability for any activity or experience recommended by Shrtlst’s team. Activities included in a Shrtlst itinerary may involve physical exertion, travel to unfamiliar or remote locations, exposure to varying environmental conditions, or inherent risk. Shrtlst makes no assessment of a Member’s physical or medical fitness for any recommended activity, and all such activities are undertaken entirely at the Member’s own risk. Shrtlst strongly encourages Members to consult with appropriate medical, insurance, and travel safety professionals before undertaking any travel or activity. Shrtlst shall have no liability for any personal injury, illness, accident, death, loss, or damage arising from participation in any activity or experience, whether or not that activity was recommended by Shrtlst’s team.

Accuracy and Currency of Information. All recommendations are based on information available to Shrtlst’s team at the time of planning. Hours of operation, pricing, menus, availability, venue conditions, and other details are subject to change without notice and without Shrtlst’s knowledge. Shrtlst is not responsible for inaccuracies, changes, or discrepancies that arise after a recommendation has been made. Members are encouraged to independently verify all details directly with the relevant provider before travel.

Team Communications. Communications from Shrtlst team members via text message, email, chat, or other messaging platforms are provided as a courtesy service and are subject to all of the limitations set forth in this Section. Response times for Privé members are described in Section 12.G. For all other members, Shrtlst will make reasonable efforts to respond promptly during normal business hours but does not guarantee a response within any specific timeframe. No statement made by a Shrtlst team member in the course of providing Trip Planning Services shall be construed as a guarantee, warranty, or binding commitment regarding the performance of any third-party provider, the availability of any experience, or the outcome of any travel arrangement. In the event of any conflict between a team member’s communications and this Agreement, the terms of this Agreement shall govern.

Onboarding and Trip Discovery. Before Trip Planning Services begin, Privé members must complete either an onboarding call or Shrtlst’s travel preference questionnaire. Each Trip Planning request begins with a Trip Discovery process to gather details specific to that trip, including dates, budget, travelers, and any special requirements. Trip Discovery typically begins by email and may include a call where Shrtlst determines one is helpful. If you have a destination in mind, it will be confirmed during Trip Discovery; if not, Shrtlst’s team may recommend options based on your preferences. You are responsible for providing complete and accurate information. Shrtlst relies on the information you provide and is not responsible for recommendations or bookings that are unsuitable because of incomplete or inaccurate information.

Trip Planning Fees. For Jetsetter and Luminary members, Trip Planning Services are subject to a planning fee charged for each day of the itinerary Shrtlst is asked to plan, at the per-day rate published for your membership tier at the time of your request. The number of planning days is based on the itinerary you request, not the total length of your trip. The planning fee is charged before the Trip Discovery process begins and is non-refundable, except that Shrtlst will refund the planning fee if Shrtlst declines or is unable to accept your request before the Trip Discovery process begins. If you later ask Shrtlst to plan additional days, an additional planning fee applies for those days. The planning fee is separate from your membership fee, any short-notice fee, and all travel costs. Privé members do not pay a planning fee.

Hotel Booking Requirement. Each Trip Planning engagement must include a hotel stay booked by Shrtlst’s team as part of the engagement. Shrtlst may make exceptions at its sole discretion. Trip Planning Services are otherwise not available for trips in which accommodations are booked independently or through another provider.

Scope of Services. Car service, flights, private charters, dining reservations, activities, and similar arrangements are sourced and booked by Shrtlst’s team only as part of a Trip Planning engagement and are not available as standalone requests. This does not limit your use of any self-service booking tools or links available on the Shrtlst website. Where your membership tier includes Agent Assisted Hotel Reservations, a standalone hotel stay may be booked without Trip Planning, limited to the hotel booking itself, with no itinerary, dining reservations, or other arrangements included.

Properties Outside Our Network. If a property you request is not available through Shrtlst’s standard booking channels, Shrtlst may, at its discretion, attempt to book it through other channels where feasible. Shrtlst does not guarantee that any property can be booked.

Advance Notice; Short-Notice Requests. Shrtlst requests at least four (4) weeks’ notice before your intended departure date for each Trip Planning request. For travel during peak periods, including major holidays and high-demand seasons, Shrtlst recommends at least eight (8) weeks’ notice; availability may be limited during these periods, and providers may charge premium pricing. Shrtlst may, at its sole discretion, accept or decline any request submitted with less than four (4) weeks’ notice, and is not obligated to accept any such request. Accepted short-notice requests may be subject to a short-notice fee, which applies to all membership tiers, including Privé, and is separate from any planning fee. Any short-notice fee will be disclosed to you, and must be accepted by you, before planning begins. By accepting a short-notice fee, you authorize Shrtlst to charge it to the payment method on file for your membership. Short-notice fees are non-refundable once planning has begun.

Deposits and Payments. Certain elements of a trip may require deposits or payments at various points to confirm bookings. These amounts are payable to the applicable provider or travel agency under its own terms. Failure to make a required payment by the provider’s deadline may result in the loss of the reservation, for which Shrtlst is not responsible.

Recommendations and Revisions. Shrtlst provides a number of recommendations appropriate to the complexity of your itinerary. Each Trip Planning engagement includes up to two (2) rounds of revisions per category (destination, hotel, and restaurants and activities) for each destination or leg of the trip. Revisions are intended to refine recommendations, not to support open-ended exploration. Additional revisions are at Shrtlst’s discretion and may extend the planning timeline. Substantial changes to dates, destinations, or scope may be treated as a new Trip Planning request.

Timeline and Member Responsiveness. Shrtlst does not guarantee completion of a trip plan within any specific timeframe. Progress depends in part on your responsiveness. When Shrtlst is waiting on information or a decision from you, the timeline is extended accordingly, and Shrtlst is not responsible for changes in availability or pricing that result from such delays.

Meaning of “Unlimited” (Privé Only). “Unlimited” Trip Planning means that Shrtlst does not impose a fixed numerical cap on the number of Trip Planning engagements during an active Privé membership term. Each engagement must independently satisfy the requirements of this Section. To keep service fair and consistent for all members, Shrtlst may schedule or sequence engagements, limit the number of engagements in active planning at one time, and decline requests that are speculative, made without a good-faith intent to travel, made for commercial purposes, or otherwise inconsistent with reasonable personal use.

Eligible Travelers. Trip Planning Services and bookings made under your membership may include you and your immediate family, meaning your spouse or partner, other individuals who reside in your household, and your children. You must personally travel on every trip planned or booked under your membership and be a named traveler on each booking. Your membership may not be used to plan or book travel for others, including immediate family members, on trips on which you are not traveling. You represent that you are authorized to provide each traveler’s information and make arrangements on their behalf, and you are responsible for their compliance with applicable provider terms and for all costs associated with their travel.

Loyalty Programs. Shrtlst cannot book travel using your hotel or airline loyalty points or rewards. Depending on the rate booked, you may still be eligible to earn rewards with your preferred hotel or airline program. Eligibility is determined solely by the applicable program and is not guaranteed by Shrtlst.

Travel Costs Are Separate. Membership fees and planning fees cover Trip Planning Services only. All accommodations, flights, transportation, dining, activities, taxes, resort fees, gratuities, and other travel costs are separate and payable by you under the applicable provider’s or travel agency’s terms.

Payment Information. Shrtlst collects payment information for travel bookings through a secure payment link. In limited cases where a secure link cannot be used, Shrtlst may take payment information by phone on a call that is not recorded, where it is entered directly into a secure payment system during the call. With your authorization, your payment card may be kept on file in the secure system of Shrtlst’s travel agency partner, where Shrtlst’s team may use it to complete future bookings you approve. Shrtlst personnel will never ask you to provide payment card information on a video call or by email, text message, or chat, and do not record or store payment card information. If you receive a request for card information by any of these means that appears to come from Shrtlst, do not respond, and contact us at hello@shrtlst.com.

Upgrades and Special Requests. Shrtlst may communicate your preferences and special requests, such as room upgrades, amenities, or early check-in, to providers on your behalf. Whether any such request is honored is at the provider’s sole discretion. Shrtlst does not guarantee any upgrade, amenity, recognition, or special treatment.

Sharing of Travel Information. You authorize Shrtlst to share information necessary to fulfill your trip, including traveler names, travel dates, preferences, and any health, accessibility, or dietary information you choose to provide, with Shrtlst’s travel agency partner and the applicable providers, in accordance with our Privacy Policy.

Call Recording. Onboarding calls, Trip Discovery calls, and other calls with Shrtlst’s team may be recorded for quality, training, and record-keeping purposes. You will be notified at the start of any recorded call, and by continuing the call you consent to its recording. Payment card information is never collected on a recorded call.

Travel Profile. Information you provide during onboarding and trip planning, including traveler and household details, travel preferences, loyalty program numbers, known traveler numbers, important dates, and any accessibility, health, or dietary information, is stored in your travel profile and used to provide and personalize the Services, as described in our Privacy Policy. You may request to review, update, or delete your profile information at any time by contacting hello@shrtlst.com.

Travel Insurance. Shrtlst strongly recommends that you purchase comprehensive travel insurance for every trip, including trip cancellation and medical evacuation coverage. Shrtlst is not responsible for losses that travel insurance would otherwise have covered.

5. Privacy

We care about the privacy of our Users. You understand that by using the Services you consent to the collection, use and disclosure of your personally identifiable information and aggregate data as set forth in our Privacy Policy at https://shrtlst.com/privacy, and to have your personally identifiable information collected, used, transferred to and processed in the United States.

6. Security

Shrtlst uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information and implement your privacy settings. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

7. Third-Party Links

The Services may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Shrtlst. Shrtlst does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third party website from the Services, you do so at your own risk, and you understand that this Agreement and Shrtlst’s Privacy Policy do not apply to your use of such sites. You expressly relieve Shrtlst from any and all liability arising from your use of any third-party website, service, or content. Additionally, your dealings with or participation in promotions of advertisers found on the Services, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that Shrtlst shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.

8. Indemnity

You agree to defend, indemnify and hold harmless Shrtlst and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Services, including any data or content transmitted or received by the Services on your behalf; (ii) your violation of any term of this Agreement, including without limitation your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights; (iv) your violation of any applicable law, rule or regulation; or (v) any other party’s access and use of the Services with your unique username, password or other appropriate security code.

9. No Warranty

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SHRTLST OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, SHRTLST, ITS SUBSIDIARIES, ITS AFFILIATES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DOWNLOADED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SERVICES.

Shrtlst does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the services or any hyperlinked website or service, including without limitation any reservations made through the services, and Shrtlst will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.

Federal law, some states, provinces and other jurisdictions do not allow exclusions and limitations of certain implied warranties, so some of the above limitations may not apply to you.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SHRTLST, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SERVICE. UNDER NO CIRCUMSTANCES WILL SHRTLST BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHRTLST ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES; AND/OR (VII) USER PROVIDED CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL SHRTLST, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO SHRTLST HEREUNDER OR $100.00, WHICHEVER IS GREATER.

This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Shrtlst has been advised of the possibility of such damage. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Nature of Services; No Tangible Goods; No Chargebacks for Non-Use or Dissatisfaction. The Services constitute a digital access and content platform, not the sale of tangible goods. Access to the Services is deemed rendered and value delivered upon the activation of your account or membership, regardless of the extent to which you choose to use, explore, or take advantage of available features, curated content, benefits, or reservation tools. You acknowledge and agree that: (i) dissatisfaction with the Services, a change of mind, failure to use the Services, or failure to obtain desired results from the use of the Services does not constitute grounds for a refund, chargeback, or dispute with your payment card issuer or bank; (ii) by agreeing to these terms and initiating payment, you acknowledge that the Services have been made available to you and that Shrtlst has performed its obligations; and (iii) initiating a payment dispute or chargeback with your financial institution on any basis other than unauthorized use of your payment method constitutes a breach of this Agreement, and Shrtlst reserves the right to recover such amounts, together with any associated fees and costs, through lawful means, including referral to collections.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This agreement gives you specific legal rights, and you may also have other rights, which vary from state to state. The disclaimers, exclusions, and limitations of liability under this agreement will not apply to the extent prohibited by applicable law.

The Services are controlled and operated from facilities in the United States. Shrtlst makes no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable United States and local laws and regulations, including but not limited to export and import regulations. You may not use the Services if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all materials found on the Services are solely directed to individuals, companies, or other entities located in the United States.

All data on the Services’ servers are subject to deletion, alteration or transfer. Notwithstanding any value attributed to such data by you or any third party, you understand and agree that any data, account history and account content residing on Shrtlst’s servers, may be deleted, altered, moved or transferred at any time for any reason in Shrtlst’s sole discretion, with or without notice and with no liability of any kind. Shrtlst does not provide or guarantee, and expressly disclaims, any value, cash or otherwise, attributed to any data residing on Shrtlst’s servers.

11. Governing Law, Arbitration, and Class Action/Jury Trial Waiver

A. Governing Law

Shrtlst is incorporated in the State of Delaware and operates principally from the State of Nevada. You agree that: (i) the Services shall be deemed solely based in Nevada; and (ii) the Services shall be deemed a passive one that does not give rise to personal jurisdiction over us, either specific or general, in jurisdictions other than Nevada. This Agreement shall be governed by the internal substantive laws of the State of Nevada, without respect to its conflict of laws principles. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the preceding sentences with respect to the substantive law, any arbitration conducted pursuant to the terms of this Agreement shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree to submit to the personal jurisdiction of the federal and state courts located in Clark County, Nevada for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights, as set forth in the Arbitration provision below, including any provisional relief required to prevent irreparable harm. You agree that Clark County, Nevada is the proper forum for any appeals of an arbitration award or for trial court proceedings in the event that the arbitration provision below is found to be unenforceable. Notwithstanding the foregoing, nothing in this Agreement limits Shrtlst’s obligation to comply with applicable consumer protection laws in jurisdictions where Users are located, including but not limited to the California Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.) with respect to Users located in California.

B. Arbitration

Read this section carefully because it requires the parties to arbitrate their disputes and limits the manner in which you can seek relief from Shrtlst. For any dispute with Shrtlst, you agree to first contact us at hello@shrtlst.com and attempt to resolve the dispute with us informally. In the unlikely event that Shrtlst has not been able to resolve a dispute it has with you after sixty (60) days, we each agree to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with or relating to this Agreement, or the breach or alleged breach thereof (collectively, “Claims”), by binding arbitration by JAMS, Inc. (“JAMS”), under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at www.jamsadr.com. The arbitration will be conducted in Clark County, Nevada, unless you and Shrtlst agree otherwise. If you are using the Services for commercial purposes, each party will be responsible for paying any JAMS filing, administrative and arbitrator fees in accordance with JAMS rules, and the award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees and reasonable costs for expert and other witnesses. If you are an individual using the Services for personal use: (i) JAMS may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from JAMS; (ii) the award rendered by the arbitrator may include your costs of arbitration, your reasonable attorney’s fees, and your reasonable costs for expert and other witnesses; and (iii) you may sue in a small claims court of competent jurisdiction without first engaging in arbitration, but this does not absolve you of your commitment to engage in the informal dispute resolution process. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing Shrtlst from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, Intellectual Property Rights or other proprietary rights.

C. Class Action/Jury Trial Waiver

With respect to all persons and entities, regardless of whether they have obtained or used the services for personal, commercial or other purposes, all claims must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class action, collective action, private attorney general action or other representative proceeding. This waiver applies to class arbitration, and, unless we agree otherwise, the arbitrator may not consolidate more than one person’s claims. You agree that, by entering into this agreement, you and Shrtlst are each waiving the right to a trial by jury or to participate in a class action, collective action, private attorney general action, or other representative proceeding of any kind.

D. Mass Arbitration Protection

To the extent permitted by applicable law, if twenty-five (25) or more similar claims are filed against Shrtlst by the same or coordinated counsel within a ninety (90) day period (“Mass Filing”), the parties agree that all such claims shall be resolved through a staged process as follows: (i) in the first stage, counsel for the claimants and Shrtlst shall each select up to ten (10) representative claims to be filed and proceed in individual arbitrations; (ii) upon completion of the first stage, the parties shall engage in a single mediation session in good faith, with costs shared equally; (iii) if the claims are not resolved through mediation, the parties shall proceed with the remaining claims in further staged batches of up to twenty-five (25) claims per stage. Any statute of limitations applicable to a claim subject to a staged proceeding shall be tolled from the date the claim is first filed until it is resolved. If this Mass Arbitration Protection provision is found to be unenforceable, it shall be severed from this Agreement, and the remaining arbitration provisions shall remain in full force and effect.

12. Membership

A. Membership and Access

Shrtlst operates on a membership-based model offering tiered plans. The features included in each tier are described on the Shrtlst website at the time of enrollment and may include: Curated Travel Content & City Guides; Hotel Booking at Exclusive Member Rates; Trip Planning Service; Agent Assisted Hotel Reservations; Premium Travel & Lifestyle Perks; VIP Event Reservation Access; Cash Back on Agent-Booked Hotels; and Concierge and Customer Support. The specific features, usage levels, and limitations applicable to your membership are those presented for your tier at the time of enrollment or renewal. Certain features are subject to additional fees, including Trip Planning Services for Jetsetter and Luminary members and short-notice fees for all members, as described in Section 4.

Users may browse publicly available content, but must hold an active paid membership to access member features. The value of membership is in the access granted to the platform and its features, which are delivered upon account activation.

Privé members are subject to the additional terms in Section 12.G (Privé Membership) and Section 12.H (Cash Back on Agent-Booked Hotels), which supplement and, in the event of conflict, control over the general membership terms with respect to Privé.

Descriptions of membership features in advertising, emails, and other marketing materials are summaries. The terms of this Agreement, including the requirements and limitations described herein, govern the features of each membership tier and control in the event of any conflict.

B. Membership Fees and Free Trial

Current membership pricing, billing intervals, and plan details are published on the Shrtlst website at the time of enrollment and may be updated from time to time. Certain membership tiers may include a free trial period, as specified at the time of registration. Where a free trial is offered: (i) a valid payment method (credit or debit card) is required at the time of enrollment to activate the free trial; (ii) you will have access to the platform and its features during the trial period, subject to any feature restrictions applicable to your selected membership tier; (iii) your payment method will be automatically charged the applicable membership fee at the end of the free trial period unless you cancel your membership before the trial ends; and (iv) by enrolling in a free trial, you expressly authorize Shrtlst to charge your payment method at the conclusion of the trial period without further notice if you have not canceled. Not all membership tiers include a free trial; the specific terms applicable to your selected tier, including whether a free trial is offered and its duration, will be clearly presented at the time of enrollment.

C. Cancellation Policy

Users may cancel their membership at any time via their account settings or by contacting support. If a user cancels during a free trial period, they will not be charged and will retain access until the end of the trial period. If a user cancels after payment has been processed, they will retain access to the Services until the end of the then-current paid membership term. No credit or prorated refund will be issued for any unused portion of a membership term. By completing enrollment and accessing the Services — including browsing any page, content, or feature of the platform — you expressly consent to the immediate provision of the Services and acknowledge that you have thereby waived any applicable statutory right of withdrawal or cooling-off period that may exist under applicable law, including but not limited to rights under the EU Consumer Rights Directive or similar regulations in other jurisdictions. This waiver applies regardless of whether your membership tier includes a free trial.

D. Refund Policy

All membership fees are non-refundable. The following circumstances do not qualify for a refund under any condition: (i) dissatisfaction with the Services or their content; (ii) failure to use the Services or any feature thereof; (iii) failure to cancel prior to a renewal date; (iv) change of mind after purchase; (v) failure to obtain a desired result from use of the Services; (vi) unawareness of a renewal charge; or (vii) any other circumstance not expressly listed as a qualifying exception herein. By completing your purchase, you acknowledge that digital access to a content and services platform is rendered upon payment and account activation, that Shrtlst has performed its obligations by making the Services available to you, and that non-use of the Services does not entitle you to a refund. If you cancel after the paid membership starts, you will continue to have access for the remainder of the subscription term, but no refund will be issued for the remaining period.

Notwithstanding the foregoing, Shrtlst may in its sole discretion issue a refund or account credit only in the following limited circumstances: (i) a verified unauthorized charge resulting from fraudulent use of a payment method not attributable to the account holder; (ii) a verified billing error by Shrtlst, such as a duplicate charge or a charge in an incorrect amount; or (iii) a documented, platform-wide service outage that rendered the Services materially inaccessible to the account holder for seven (7) or more consecutive days, in which case Shrtlst may issue a prorated credit for the period of verified inaccessibility. Refunds or credits under these exceptions are not guaranteed and are subject to verification.

Additionally, to the extent required by applicable law — including but not limited to mandatory cooling-off or cancellation rights under EU, UK, or other applicable consumer protection regulations — Shrtlst will comply with such requirements with respect to Users in those jurisdictions; provided, however, that by affirmatively consenting to immediate access to the Services at enrollment, Users in such jurisdictions acknowledge that they have exercised and waived their withdrawal right to the fullest extent permitted by law.

E. Membership Renewal

Unless you cancel before your renewal date, your membership will automatically renew for the same term at the then-current rate for your membership tier. You authorize Shrtlst to charge your payment method on file for the renewal amount on or after your renewal date.

For annual memberships, Shrtlst will send a renewal reminder to the email address on your account before your renewal date, in accordance with applicable law. The reminder will state the renewal date, the renewal amount, and how to cancel. If the renewal rate or any material term of your membership will change at renewal, Shrtlst will notify you before the change takes effect.

You may cancel at any time through your account settings or by contacting hello@shrtlst.com. Canceling turns off automatic renewal; your membership remains active through the end of your current paid term, as described in Section 12.C. Please keep the email address on your account current, as renewal reminders and other notices are sent there.

F. Benefits

Codes, credits, and other exclusive benefits provided to members are non-transferable and are issued for the sole use of the account holder. Benefits may not be shared, sold, or transferred to any other individual. Codes should be used in accordance with the conditions and limitations specified in the applicable benefit description. Shrtlst reserves the right to modify, limit, or discontinue any benefit at any time without prior notice. Misuse or sharing of member benefits constitutes a breach of this Agreement and may result in account termination.

G. Privé Membership

Application and Approval. Privé membership is available by application only. Submitting an application does not guarantee acceptance. Shrtlst reviews each application and may approve or decline any application at its sole discretion, in accordance with applicable law. Your payment method will not be charged the Privé membership fee unless and until your application is approved and you complete enrollment. Shrtlst may decline to renew a Privé membership at the end of any term, in which case you will be notified before your renewal date and will not be charged for renewal.

Annual Term. Privé membership is offered on an annual basis only and is billed in full at the start of each membership term at the rate published at the time of enrollment or renewal.

Concierge and Customer Support. Privé Concierge and Customer Support consists of: (i) assistance with Trip Planning engagements; (ii) assistance with reservations made through Shrtlst, including communicating modification and cancellation requests to providers; and (iii) account and membership support. It is available through dedicated member chat during Shrtlst’s published business hours, by email at prive@shrtlst.com, and by text message. Shrtlst aims to respond to all requests, including those received outside business hours, within twenty-four (24) hours. A response acknowledges your request; it is not a guarantee that any booking, change, or resolution will be completed within that time. Concierge and Customer Support is not a 24-hour or emergency service. For time-sensitive matters during travel, contact the applicable provider directly; in an emergency, contact local emergency services or your travel insurer. Concierge and Customer Support does not include personal assistant, lifestyle, or other requests unrelated to travel or your Shrtlst membership, or standalone bookings excluded under Section 4.

Non-Refundable. Privé membership fees are subject to the Refund Policy in Section 12.D. The Privé membership fee is a fee for access to and availability of Privé services during the membership term, not a per-trip or per-engagement fee. No refund or credit will be issued based on the number of Trip Planning engagements requested or completed, including if no trips are planned during the term.

Expiration of Membership. Privé services end at the close of the membership term unless the membership is renewed. Reservations already confirmed with providers remain in effect under the provider’s terms. Trip Planning engagements not completed before the membership ends will not be completed unless the membership is renewed.

Tier Changes. A change from Privé to another membership tier takes effect at the end of the current Privé term. Upgrades to Privé from another tier are subject to application approval and the terms presented at the time of upgrade.

Member Conduct. Shrtlst may suspend or terminate Privé membership, without refund, for abusive, harassing, or threatening conduct toward Shrtlst personnel or providers, or for repeated violation of this Section or Section 4.

H. Cash Back on Agent-Booked Hotels

Privé members are eligible to receive cash back equal to three percent (3%) of the Net Rate of qualifying hotel stays, subject to the following terms.

Qualifying Stays. Cash back applies only to hotel stays booked through Shrtlst’s Agent Assisted Hotel Reservations service and completed while your Privé membership is active. Stays booked through self-service booking tools, directly with a hotel, or through any other channel do not qualify.

Net Rate. “Net Rate” means the room rate paid for the stay, excluding taxes, resort fees, service charges, incidentals, food and beverage, deposits, optional add-ons, and any amounts refunded or credited to you.

When Cash Back Is Issued. Cash back is issued after Shrtlst verifies that the stay was completed under the booking made through Shrtlst and confirms the final Net Rate of the stay. Cash back is calculated on the final Net Rate as completed, which may differ from the rate originally booked. Cash back will be made available within thirty (30) days after verification. Verification depends in part on information from the hotel or booking provider and may take time. Shrtlst may ask you to provide your final hotel folio or receipt to verify your stay; if you do not provide it within thirty (30) days of Shrtlst’s request, cash back for that stay is forfeited. No cash back is earned on canceled bookings, no-shows, or bookings that are refunded, charged back, or disputed.

Changes to Your Booking. If you modify, shorten, or cancel any part of your booking directly with the hotel or any other party, you must notify Shrtlst. Cash back is based only on the portion of the stay completed under the booking made through Shrtlst. A booking that is canceled and rebooked directly with the hotel or through another channel does not qualify.

Claiming Cash Back. Cash back is paid by bank transfer through Shrtlst’s payment processor. When cash back is available, Shrtlst will notify you by email with instructions to claim it, which require completing the processor’s payout account setup, including any identity verification it requires. Cash back not claimed within sixty (60) days of that notice is forfeited. Cash back amounts under $1.00 are not paid.

Per-Booking Payout; No Accumulation. Cash back is paid separately for each qualifying stay. It cannot be accumulated, banked, deferred, transferred, or applied toward membership fees, planning fees, or any other charges.

Membership Status. Cash back for a stay completed while your Privé membership is active will be issued under this Section even if your membership ends before the cash back is issued. No cash back is earned on any stay that is not completed while your Privé membership is active, including stays booked during your membership but completed after it ends. Canceling your membership turns off renewal only; your membership and cash back eligibility remain active through the end of your paid term.

Adjustments and Reversal. If a booking is canceled, refunded, modified, or charged back after cash back has been issued, Shrtlst may reverse the corresponding cash back or deduct it from future cash back.

Abuse. Shrtlst may withhold, reverse, or cancel cash back, and may terminate your membership, if Shrtlst reasonably determines that bookings were speculative, fraudulent, made for commercial resale, or otherwise inconsistent with this Agreement.

Changes. Shrtlst may modify the cash back rate, eligibility requirements, or this benefit with notice. Changes apply to bookings made after the effective date.

Taxes. You are responsible for any tax consequences of cash back you receive.

I. Purchases Through App Stores

If you purchase or upgrade a membership through the App, your purchase is processed by the applicable App Store, not by Shrtlst, and the following terms apply. With respect to App Store purchases, this Section controls over any conflicting terms in Sections 12.B through 12.E.

Billing. App Store purchases are charged to the payment method associated with your App Store account, under the App Store’s terms. Membership prices in the App may differ from prices offered on the Shrtlst website.

Renewal and Cancellation. Memberships purchased through an App Store renew automatically unless you turn off auto-renewal in your App Store account settings before the end of the current term, in accordance with the App Store’s cancellation requirements. Billing, renewal notices, and cancellation for App Store purchases are managed by the App Store. Deleting the App does not cancel your membership. Your membership remains active through the end of your current paid term.

Refunds. Shrtlst cannot issue refunds for purchases made through an App Store. Any refund request for an App Store purchase must be submitted to the applicable App Store and is governed by its refund policies. The refund exceptions in Section 12.D apply only to purchases made directly with Shrtlst.

Multiple Subscriptions. If you hold a membership purchased through an App Store and a membership purchased directly with Shrtlst, each must be canceled separately through the channel where it was purchased. Shrtlst is not responsible for charges resulting from duplicate subscriptions across purchase channels.

Other Fees and Travel Costs. Planning fees, short-notice fees, and travel bookings are not App Store purchases. They are charged directly by Shrtlst or the applicable travel agency or provider, as described in Section 4, and are governed by this Agreement.

These terms replace any previous terms related to membership, payments, cancellations, and benefits. By continuing to use Shrtlst, you agree to these revised terms.

13. General

A. Assignment

This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Shrtlst without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

B. Notification Procedures and Changes to the Agreement

Shrtlst may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on our website, as determined by Shrtlst in our sole discretion. Shrtlst reserves the right to determine the form and means of providing notifications to our Users, provided that you may opt out of certain means of notification as described in this Agreement. Shrtlst is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. Shrtlst may, in its sole discretion, modify or update this Agreement from time to time, and so you should review this page periodically. When we change the Agreement in a material manner, we will update the ‘last modified’ date at the bottom of this page. Your continued use of the Services after any such change constitutes your acceptance of the new Terms of Use. If you do not agree to any of these terms or any future Terms of Use, do not use or access (or continue to access) the Services.

C. Entire Agreement/Severability

This Agreement, together with any amendments and any additional agreements you may enter into with Shrtlst in connection with the Services, shall constitute the entire agreement between you and Shrtlst concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect, except that in the event of unenforceability of the universal Class Action/Jury Trial Waiver, the entire arbitration agreement shall be unenforceable.

D. No Waiver

No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Shrtlst’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

E. Contact

Please contact us at hello@shrtlst.com with any questions regarding this Agreement.

This Agreement was last modified on September 30, 2026.